Certified by Acton Lane Drop & Collect Post Office • May 24, 2026
About
Certified by Acton Lane Drop & Collect Post Office • May 24, 2026
Shipping ServiceMailing ServiceCourier Service
Drop & Collect provides customers with a convenient way to manage their online shopping. Opened by Post Office in several Payzone stores, Drop & Collect is a new type of smaller, Post Office branch focused on prepaid parcels services. It offers customers a trusted option to choose on retailers’ websites when ordering or returning purchases made online. A quick and secure way to drop off and send - or collect - your prepaid parcels, more and more people are choosing Drop & Collect to help make shopping online easier
Location
Certified by Acton Lane Drop & Collect Post Office • May 24, 2026
Certified by Acton Lane Drop & Collect Post Office • May 24, 2026
Monday6:00 AM - 9:00 PM
Tuesday6:00 AM - 9:00 PM
Wednesday6:00 AM - 9:00 PM
Thursday6:00 AM - 9:00 PM
Friday6:00 AM - 9:00 PM
Saturday7:00 AM - 8:00 PM
Sunday7:00 AM - 5:00 PM
Reviews
2.4
11 reviews
5 stars
2
4 stars
1
3 stars
1
2 stars
2
1 star
5
AG
Anna Gibson
Jan 29, 2025
1.0
Staff incredibly rude and unhelpful. 0 customer service
GC
georgia costa
Sep 16, 2024
2.0
Usually I have complaints and find the person who usually serves me lovely
This evening however the staff were rude and to top it off the lady scanning the post QR codes was heavily sighing due to me having multiple return items for amazon which all had to be sent separately
In the end I didn’t finish my returns and left
I understand there was a queue but guess what? There was also a queue when I arrived and I waited patiently
I know customer service can be challenging for multiple reasons I worked in a similar job myself years ago, but this behaviour was out of place and disappointing, wont be returning will go to another near by
DS
Daniele S
Aug 23, 2024
1.0
They “lost” 3 parcels in 10 days in August 24, no apologies, tracking shows parcels never reached Royal Mail warehouse, worst service ever.
Avoid drop and collect Royal Mail service here. Thefts.
Frequently Asked Questions About Acton Lane Drop & Collect Post Office
What ID should i bring to collect a parcel?
To collect a parcel from a Drop & Collect location, you’ll need some proof of identity, as well as the tracking ID. It could be a full driving licence, passport or any of the list below. Just make sure it’s the original (not a copy) and for the person the parcel’s addressed to.
• Digital ID - Post Office EasyID or Yoti
• Birth certificate
• Building society book
• Cheque book
• Cheque guarantee card
• Council tax payment book
• Credit card
• Credit card statement (no older than 6 months)
• Debit card
• Full driving licence
• Marriage certificate
• Military photo ID
• Police Warrant Card
• Foreign national identity card
• National Savings bank book
• Valid passport
• Paid utilities bill (no older than 6 months)
• Standard acknowledgement letter (SAL) issued by the Home Office for asylum seekers
• Trade union card
If you’re under the age of 18 and can’t provide any of the above, we’ll take one of the following too (originals, not copies):
• Medical card
• National Insurance card
• Savings book
What services does Acton Lane Drop & Collect Post Office provide?
It is a smaller Post Office branch focused on prepaid parcel services, offering a quick and secure way to drop off, send, or collect prepaid parcels, making online shopping easier.
What are the opening hours of Acton Lane Drop & Collect Post Office?
Open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 7:00 AM to 5:00 PM.
What identification do I need to bring to collect a parcel?
You need proof of identity and the tracking ID. Accepted IDs include full driving licence, passport, birth certificate, credit/debit cards, and several others. For under 18s, medical card or national insurance card is acceptable.
Where is Acton Lane Drop & Collect Post Office located?
It is located at 271 Acton Lane, London, Greater London, W4 5DG, United Kingdom.
How can I contact Acton Lane Drop & Collect Post Office by phone?
You can call them at +44 345 722 3344 for inquiries.
Can I visit nearby cafes before or after using the parcel services at Acton Lane Drop & Collect?
Yes, nearby you can visit Osckar's Cafe Bistro or Tracy's Cafe for a meal or coffee.
Is there an ATM nearby where I can withdraw cash when visiting the Drop & Collect Post Office?
Yes, there is a Payzone ATM located close to the Acton Lane Drop & Collect Post Office for your convenience.
Are there other shipping centers near Acton Lane Drop & Collect Post Office?
Yes, there is a UPS Access Point near the location that also provides shipping services.
Can I find medical or health services near Acton Lane Drop & Collect Post Office?
Yes, nearby there are medical centers such as Acton Lane Medical Centre, Chiswick Denture Clinic, and several doctors and acupuncture clinics.
Are there pet services close to Acton Lane Drop & Collect Post Office?
Yes, Dogtown and Southfields Grooming and Hydrotherapy are nearby pet service providers.
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